COVID-19 Important Information

As the COVID-19 situation evolves, we want to share with you some changes that we have put into place at the MSPCA-Angell so we can continue to serve the pets and people of our community while keeping our staff, volunteers, and clients protected. We recognize the vital role that our hospitals and adoption centers play as a safe haven for animals especially in times of crisis. We are committed to being a resource for our community during the outbreak with services and support. As we adjust to these unanticipated changes, our front line team is grateful for your support and patience. For CDC Recommendations Regarding Companion Animals and COVID-19, please see the bottom of this announcement.

Angell Animal Medical Center

As an essential business, Angell Animal Medical Center has remained open during the Massachusetts lockdown and is providing urgent medical care, without disruption, to animal patients in our charge. We have implemented extensive safety precautions to protect both our clients and employees and we have concluded that, for now, we feel the safest choice is to continue with our policy of not allowing clients inside the building. As Mass state regulations change, we will evolve our own social distancing guidelines. We thank you in advance for your understanding.

Angell Boston

How Angell Boston is delivering care to your pet while minimizing risk of coronavirus transmission:

• To help ensure Angell’s clinicians and staff can safely continue to deliver care to our patients, we have taken steps to limit the amount of contact we have with our clientele. At present, the only clients permitted to enter our facility are clients whose patients are being seen by our emergency service and clients who are stopping by Angell to pick up previously ordered medications or food. All other clients (those at Angell for appointments or to discharge their pet from the hospital) will be required to wait outside of the building – in their cars or under tents in our parking lot – and we will communicate with you by telephone.
• Client Communication: 
  • During the high traffic times of the day (8am to 8pm, seven days a week) we will have staff stationed outside of the hospital’s front door to help assist. Upon arrival at our facility during those times, please approach those staff members outside for help getting checked in or to properly direct you regarding next steps.
  • Outside of those hours – or during the rare occasions where that area cannot be staffed (extreme weather situations, for example) – please refer to the signage outside that instructs you to call when you arrive to communicate with staff inside the building. For clients who do not have cell phones, there is a courtesy phone located just inside the main doors in the vestibule. The staff member who takes that call should be able to manage your call and provide you with the services you require.
• The emergency care process: When you arrive at our facility for an unscheduled emergency visit, please enter the door on the right side of our main entrance and proceed to the emergency desk to check in.
  • PLEASE NOTE: you SHOULD NOT enter our facility if any of the following are true:
    • You are experiencing a cough, fever or chills.
    • You have tested positive for COVID-19, or if you (or anyone you live with) has a COVID-19 test pending.
    • You have traveled anywhere by plane in the last 14 days.
      If any of the above are true, please do not enter the building.
      Call from outside and we will arrange to assist you and your pet over the telephone.

• • Once inside, please note that MASKS must be worn properly (completely covering your nose and mouth) at all times.
  • Whenever possible, we ask that only one (1) client come inside with each patient.
  • While inside, we ask that you please maintain appropriate social distancing from all other clients and members of our staff.
• Pharmacy.  Angell continues to fill prescriptions 7 days per week. Beginning Wednesday, July 15, the Angell Pharmacy in Boston will allow pharmacy clients into the building to pick up and pay for pre-ordered food and medication refills. Please note: This does not include prescriptions ordered during appointments or at discharge. To maintain the safety of our clients and staff, clients are required to wear a mask and traffic patterns will be clearly outlined on the floor to help maintain appropriate social distance while in the building. The building is not yet open to clients visiting for appointments, we will continue our curbside concierge service for non-pharmacy clients. Mailing of prescriptions available (shipping fees apply). Clients can submit their prescription requests at angell.org/pharmacy or by calling 617-524-5700.
• Please support Angell by ordering your Angell patient prescriptions through angell.org/pharmacy  versus other online sites.

Please note that failure to comply with Angell’s COVID-19 Safety Guidelines will result in your immediate removal from our facility.

Angell West, Waltham

•  Angell West in Waltham continues to welcome all referral cases. Clients or primary care veterinarians please call 781-902-8400 to schedule an appointment.
• To help ensure the safety or our clinicians and staff, we are only allowing two (2) clients in the building at a time for end of life situations.
• Emergency services. As always, our emergency room is open 24 /7 Angell West to care for our most acutely ill patients.
• Call ahead. We encourage you and/or your primary care vet to call before your visit (if your pet is not experiencing a life-threatening emergency) so we can direct your needs in the most time and cost efficient manner.

Angell at Nashoba and Angell at Essex

• Angell at Nashoba in Westford and Angell at Essex in Danvers remain open for primary care services with entry into the hospitals restricted to patients and staff.

Animal Care and Adoption Centers

• Adoption and surrender services are available by appointment.
  Please visit our website at mspca.org/surrender or mspca.org/adopt for more information.
• Our adoption centers remain closed to the general public.
  In order to maintain a safe environment for our staff, volunteers, animals and clients the adoption centers will remain closed to walk-through traffic for the foreseeable future.
• Our low cost spay/neuter clinics are open in Boston and Methuen.
  We ask for your patience as we work to reschedule appointments that were cancelled during the outbreak while also accommodating new inquiries for spay/neuter. We hope to start scheduling appointments for spay/neuter at our Cape adoption center in August.
• Dog training classes have resumed in Boston and Methuen.
  Visit mspca.org/dogtraining for more information on in-person and virtual training options.
• All adoption center events are cancelled for 2020.
  In-person events, including vaccination clinics, humane education programs, and fundraising events are cancelled.  Please watch mspca.org/events for future virtual event opportunities.
• Our Community Outreach teams are providing access to food, emergency temporary housing, and urgent veterinary care.
  Our goal is to keep families together with their pets and make sure no pet goes hungry during the crisis. Visit mspca.org/communityoutreach to learn more.
• Foster care and volunteer orientations are suspended until 2021.
  Please visit mspca.org/volunteer for the most up-to-date information.
• We are accepting donated items on a limited basis.
  Visit mspca.org/wishlist for a list of items we do and do not accept at this time.
• We are accepting monetary donations of support.
  Visit mspca.org/helpnow to donate to our COVID-19 relief efforts.

Thank you for your understanding and support as we strive to continue our work on behalf of animals and the people who love them. We are thinking about all of you – our staff, volunteers, supporters, clients, and community partners – and doing everything we can to be here for those who need us the most. The effects of this crisis will be far reaching. By following the latest trusted science and being compassionate and kind to one another, we will get through this.

CDC Recommendations Regarding Companion Animals and COVID-19

Public health officials are still learning about severe acute respiratory syndrome coronavirus 2
(SARS-CoV-2. This is the virus that causes the COVID-19 disease), but there is no evidence that pets play a role in spreading the virus in the United States. Therefore, there is no justification in taking measures against companion animals that may compromise their welfare. Further studies are needed to understand if and how different animals, including pets, could be affected.

Until we know more, CDC recommends the following:

• Do not let pets interact with people or other animals outside the household.
• Keep cats indoors when possible to prevent them from interacting with other animals or people.
• Walk dogs on a leash, maintaining at least 6 feet from other people and animals.
• Avoid dog parks or public places where a large number of people and dogs gather.

If you are sick with COVID-19 (either suspected or confirmed by a test), restrict contact with your pets and other animals, just like you would around other people.

• When possible, have another member of your household care for your pets while you are sick.
• Avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food or bedding.
• If you must care for your pet or be around animals while you are sick, wear a cloth face covering and wash your hands before and after you interact with them.

For information on how to keep your indoor cat entertained, check out these tips from the MSPCA Animal Care and Adoption Center: