Concierge – Clinic Check-in and Check-out

Description:

This is an opportunity for people who are excited to engage with clients in person and via phone! Clinic Concierge volunteers on a check-in or check-out shift should have attention to detail, remain calm in a busy environment, be highly proficient with computers, have the ability to learn new software, be adaptable to the changing needs of the adoption center clinic, and be excited to be a friendly and professional representative of the MSPCA and our programs. Volunteers should additionally be comfortable handling crated animals.

Responsibilities:

Assisting with check-in or check-out of clinic animals in a streamlined and efficient manner.
Answering phones, making calls, and checking voicemails.
Carrying crated cats to and from the clinic.
Reading a script of post-surgery care instructions to clients.
Collaborating with staff members to accurately represent our programs.

Qualities/Skills:

Excellent customer service skills, both in-person and on the phone.
Proficiency in using a computer without assistance, and learning new programs. All volunteers digitally log hours and use an online scheduling function. Clinic Concierges perform additional tasks on a computer as a core part of their role.
Experience with Excel and Google Drive/Sheets.
Empathetic, non-judgmental approach.
The ability to work well both independently and with other volunteers and staff. Check-in shifts require a high degree of independent capability after a short training period.
Being bilingual in English and Spanish is a plus!
Capability to carry cats up to 20lbs in carriers to and from the clinic.
Being prompt! Check-in especially is time sensitive, and begins at 7am.
Experience checking in animals at a veterinary clinic or humans for medical visits highly preferred.

Requirements:

Attendance at a virtual orientation
On-the-job training

Time Commitment:

A weekly shift on a set day and time. Check-in is 7am-8am, and check-out is 2pm-4pm.
Minimum of 6 consecutive months.
Shift currently available for applicants is Saturday 2pm-4pm. Please ensure this matches your availability.

Apply Now!