Concierge – Clinic

Description:

This is an opportunity for people who are excited to engage with clients via phone and email! Clinic Concierge volunteers should have an attention to detail, be highly proficient with computers, have the ability to learn new software, be adaptable to the changing needs of the adoption center clinic, and be excited to be a friendly and professional representative of the MSPCA and our programs.

 

Responsibilities:

• Answering phones, making calls, and checking voicemails.
• Responding to email inquiries regarding our Spay/Neuter programs.
• Online-based administrative work for our Spay/Neuter programs.
• Collaborating with staff members to accurately represent available clinic services.

 

Qualities/Skills:

• Good customer service skills.
• Comfort with phone communication.
• Proficiency in using a computer without assistance, and learning new programs. All volunteers digitally log hours and use an online scheduling function. Clinic Concierges perform additional tasks on a computer as a core part of their role.
• Experience with Excel and Google Drive/Sheets required.
• Empathetic, non-judgmental approach.
• Ability to work independently and with other volunteers.
• Being bilingual in English and Spanish is a plus!

 

Requirements:

• Attendance at a virtual orientation
• On-the-job training

 

Time Commitment:

• A weekly shift on a set day and time.
• Minimum of 4 consecutive months.
• Shift currently available for this position is Tuesday 10am-12pm.

Apply Now!