Receptionist Volunteer - MSPCA-Angell

Shelter Receptionist Volunteer

Description:

As a receptionist volunteer, you will be helping our Adoptions Team keep the Adoption Center running smoothly and greeting guests looking to adopt their new pet! These volunteers are organized, always excited to help, and maintain a willingness to learn all the ins and outs of the Adoption Center. This is an opportunity for people who are excited to engage with the public and make a difference in the lives of families. Reception volunteers should have strong attention to detail, customer service skills, be adaptable to the changing needs of the adoption center, and be excited to be a representative of the MSPCA and our programs.

Responsibilities:

Welcoming adopters and guiding them through the adoption process.
Answering phone calls and checking voicemails.
Writing down messages for staff.
Responding to adoption center email inquiries.
Collaborating with staff members to represent our programs and provide information to clients on a variety of topics.

Qualities/Skills:

Good customer service skills
Excellent written and verbal communication skills
Highly legible handwriting
Good computer skills
Proficiency with using email and the internet on a desktop computer
Empathetic, non-judgmental approach
Ability to work well both independently and with others. This role requires a high degree of independence.
Ability to maintain composure in an emotionally charged environment
Being bilingual in English and Spanish is a plus!
Experience answering phones in a professional setting is a plus!

Commitment Level:

One 3-4 hour shift per week on the same day each week.
- We cannot make accommodations to this schedule, due to the importance of tasks being completed on time.
Minimum of 6 month commitment.

Available Shifts:

Below are the gaps in our volunteer schedule that we are looking to fill. Please make sure your personal schedule lines up with our needs, otherwise your application may not be accepted.

We are currently looking to fill:
- Tuesdays, 2pm-5pm
- Thursdays, Fridays, Saturdays, Sundays 2pm-6pm

Apply Now!