Clinic Assistant Volunteer

Description:

The MSPCA’s Community Outreach program in Springfield works together with other Springfield-based animal welfare organizations to provide affordable and accessible animal care resources aimed at keeping pets safe, healthy, and in their loving homes. Launched in 2024, programming in Springfield continues to grow as we assess the needs of the community.

The Clinic Assistant Volunteer will assist the CO team with registering participants at vaccine clinics, and ensuring clients leave with the correct paperwork. The ideal candidate has strong customer service skills and is comfortable engaging with people and animals from all types of backgrounds.

Responsibilities

Distribute correct registration forms to clients with appointments
Distribute registration forms to clients without appointments and assist with completion when needed
Acknowledging owners concerns and relaying to CO staff about program, medical or behavioral questions
Maintaining safety and order for animals and people waiting for services ex: ensuring cats are in carriers, dogs on leash, offering water, chairs, ensuring animals aren’t over heating, stressed or interacting with each other, etc

Qualities/Skills

Age 18+
Reliability and punctuality are key for this role
Excellent communication, organization and customer service skills
Comfort interfacing with clients independently
Ability to manage lines/crowds effectively
Spanish language skills very helpful but not required

Requirements

Commitment to our mission of addressing inequities in access to pet care resources
Attendance at any required orientation/training with the Springfield CO team
Strong written and verbal communication skills

Available Shifts

These clinics are once a week on varying days from 9:30-3pm with the flexibility of partial shifts if needed. We hope to add late afternoon shifts in the future.

Apply Now!