Patient Information

The Liaison Office staff can assist you with making appointments, receiving general information and obtaining updates on your hospitalized pet.

Communication Center liaisons are available seven days a week from 8 a.m. to 8 p.m. for appointments and updates on your hospitalized pet. The liaisons provide general information from 8 a.m. to 11 p.m. daily. You can reach the Communication Center by calling (617) 522-7282 and following the telephone menu instructions.


Visiting Hours (Angell Animal Medical Center and MSPCA-Angell West)

The hospital has many different areas where we treat inpatients. A description of these areas and visiting information is listed below. Please check with your doctor to see if visiting your pet during hospitalization is advisable.

Critical Care Unit (CCU)
All critically-ill patients with non-contagious diseases are treated in the CCU, which provides 24-hour nursing and doctor care. Patients requiring oxygen supplementation, intravenous fluids or intensive monitoring due to the severity of their illness are treated in the CCU.

Angell Animal Medical Center - Boston
Visiting hours are Monday-Friday, 11:30AM - 1:30PM, 6:00PM - 7:00PM; Saturdays, Sundays, and Holidays, 11:30AM - 12:30PM, 6:00PM - 7:00PM
MSPCA-Angell West - Waltham
Visiting hours are Monday-Friday, 11:30AM - 1:30PM, 6:30PM - 8:30PM; Saturdays, Sundays, and Holidays, 11:30AM - 12:30PM, 6:30PM-8:30PM



Intermediate Care Ward (ICW)
Non-critical patients that require intravenous fluids or frequent medication are treated in the intermediate care ward. Patients in the ICW receive 24 hour nursing care but require less intensive monitoring than the CCU provides.

Angell Animal Medical Center - Boston
Visiting hours are Monday-Friday, 11:30AM - 1:30PM, 6:00PM - 7:00PM; Saturdays, Sundays, and Holidays, 11:30AM - 12:30PM, 6:00PM - 7:00PM
MSPCA-Angell West - Waltham
Visiting hours are Monday-Friday, 11:30AM - 1:30PM, 6:30PM - 8:30PM; Saturdays, Sundays, and Holidays, 11:30AM - 12:30PM, 6:30PM-8:30PM


Avian/Exotic Wards
Visiting is permitted only by special arrangements with the Exotic service. Please contact your pet’s veterinarian directly to arrange a visiting time.



Hyperthyroid cats (A Ward)

Visiting is not permitted due to radiation exposure. This is mandated by state law.


Isolation Ward (L Ward)
Pets with contagious diseases are housed in the isolation wards and visiting is not permitted.


General Wards (I, J, K, M)
Visiting hours are 11:30AM - 12:30PM daily.

Discharge Hours
We discharge patients on Mon.-Fri., 9:00AM - 12:00PM, 1:00PM - 8:00PM; Weekends/Holidays, 10:00AM - 12:00PM, 1:00PM - 6:00PM

Area Accommodations
View places to stay near Angell-Boston

Payment Policy
All outpatient services are payable in full at the time of service. If your pet is hospitalized, we will provide an estimate that is often a range of costs. You will be asked to leave a deposit equal to the lower end or one-half of the upper end of this range (whichever is greater). Payment of the balance is due at the time of discharge.

Financial Assistance is available to qualified pet owners. If you qualify for financial assistance your deposit requirements may be lowered. 

Financial Assistance
Angell offers financial assistance through the MSPCA's Pet Care Assistance. Pet Care Assistance (PCA) was established in 1990 to support the medical care of sick or injured animals being treated at the MSPCA-Angell whose families have limited financial resources. PCA also defrays the cost of treating animals that are victims of cruelty and abuse. In 2006, the fund distributed over $363,000 to support the treatment of thousands of animals. Annual contributions, special events, and endowment income sustain the fund. For more information or to apply for financial assistance, please contact our Financial Office at (617) 541-5028 or 5030. Please note: Pet Care Assistance benefits patients and clients treated at the MSPCA-Angell only.

Pharmacy
Angell-Boston's Pharmacy is now offering lower prices and free shipping on Heartworm Preventative and Flea/Tick products. Click here for details.
Please call (617) 522-7282, ext. 5340, Mon.-Fri., between 8:00AM - 8:00PM to place your medication and prescription food orders. Orders may be picked up Mon.-Fri., between 8:00M and 9:00PM; Sat. 8:00AM - 5:00PM; and Sun. 9:00AM - 5:00PM

Hills Science Diet (non-prescription) is available at the front office Mon.-Sun. 8:00AM - 8:00PM

Vaccination Policy
Dogs must be up-to-date on rabies (RV) and DHLPP vaccines for at least 30 days before surgery.
Cats must be up-to-date on rabies (RV) and FVRCP vaccines for at least 30 days before surgery.

Vaccines the Day of Surgery (per M. Pavletic, Director of Surgery)
Rabies and feline/canine distemper boosters can be given to spay/neuter patients that have been completely vaccinated the prior year.

This does not apply to cats and dogs less than 1 year of age that have not had their complete booster series prior to their spay/neuter appointment.