Our Leadership Team

Neal Litvack is President & CEO of MSPCA-Angell. The organization, headquartered in Boston, is a leader in animal protection and veterinary medicine and provides hands-on care for thousands of animals each year. Founded in 1868, the full name of the organization is Massachusetts Society for the Prevention of Cruelty to Animals – Angell Animal Medical Center. MSPCA-Angell comprises animal care and adoption centers, advocacy and law enforcement, and one of the largest animal hospitals in the U.S.

Prior to joining MSPCA-Angell in 2020, Neal served as Chief Development Officer and then Chief Marketing Officer for the American National Red Cross (ARC) in Washington, D.C. From 2003 to 2009, Neal was the Chief Operating Officer and a member of the History and Social Sciences faculty at Milton Academy. From 1986 to 1997, and again from 2000 to 2003, Neal worked for Fidelity Investments, where he was President of Marketing for the Personal Investments Division. Between 1997 – 2000, Neal was Executive Vice President of Marketing at Nvest LP (now Natixis), an investment management holding company. In addition, he held positions with Bain and Company, HBO, and General Foods (now part of Kraft-Heinz).

Neal received a Bachelor of Arts degree in Economics and Psychology from Vassar College and an MBA degree from Harvard Business School. Neal is a former board member of The Animal Rescue League of Boston, Buddy Dog Humane Society in Sudbury, MA, AMR Research (now a division of Gartner, Inc.), and was Chairman of the Board of Trustees at Dedham Country Day School in Dedham, MA.

Christina Larson is the president of Larson Financial Planning, a firm specializing in financial planning and investment management needs of health care professionals. For over 30 years, she worked in nursing and hospital administrative senior leadership positions in Boston teaching hospitals, including Massachusetts General Hospital, Lahey Clinic, and Boston Medical Center. In addition, Christina was the CEO of Armstrong Ambulance, who at the time was the largest private emergency medical services company in Massachusetts.

Christina received a B.S. from Villanova University, an M.S. from Boston University, and a CFP from Northeastern University. Christina is currently a member of the MSPCA-Angell Board of Directors and serves as chair of the Finance Committee. She is also a member of the Villanova University Board of Trustees and previously served on the Villanova Provost Board, as well as a member and vice chair of the College of Nursing Board. During her role on the College of Nursing Board, Christina revitalized the Board’s mission and bylaws, and created a new committee structure designed to increase engagement through the development of missions, goals, and processes. Past board memberships have included the chair of the UMass Lowell College of Nursing Board, a member of Advisory Board of the Home for Little Wonders, and a board member for the Business Division of Shawsheen Valley Technical High School.

Passionate about financial literacy, Christina teaches financial educational programs to graduating nursing seniors at UMass Lowell and Villanova, and through other healthcare and professional forums. Through her professional positions and board activities, Christina has demonstrated skills in strategic planning, organizational structure and function, team building and collaboration, and financial acumen.

As lifelong animal lovers, Christina and her husband, John, have a special fondness and gratitude for the MSPCA-Angell. The Cardiology department cared for and extended the life of their precious Papillon. In addition, they adopted their beloved pup, Mike, through the MSPCA Adoption Center. They are very grateful to the MSPCA-Angell for enhancing their lives.

As McLean Hospital’s former Executive Vice President and Chief Operating Officer, Michele Gougeon led new initiatives and ongoing operations in hospital services and real estate over several decades until retiring in 2021. In addition, she held key leadership positions in state and national organizations, which allowed her to help shape policy for behavioral health care services at the state and national level. These positions included the Board Chairman of the Massachusetts Association of Behavioral Health Systems and the Board Chairman of the National Association for Behavioral Healthcare. She has also served as the Board Chairman — and as a board member for 25 years — of Big Brothers Big Sisters of Eastern Massachusetts. Michele earned a B.A. from Franklin & Marshall College, an M.S.S. from the Bryn Mawr College Graduate School of Social Work and Social Research, and an M.Sc. in Health Policy and Management from the Harvard School of Public Health. She has held faculty positions at both the Harvard School of Public Health and Harvard Medical School. A resident of Wayland, MA, Michele lives with her husband, Charlie Adler. They have a son, a daughter, and three grandchildren. A lifelong animal lover and horse enthusiast, Michele has a horse that she enjoys with her daughter.

Charlene Allen brings years of progressive and extensive human resources experience as a board and HR executive and consultant to for-profit and nonprofit organizations. She currently serves as a board member for Market Street Trust Company, a New Hampshire State private trust company. In this capacity she is the Chairperson of the Compensation Committee, a member of the Nominating and Governance Committee, former member of the Audit & Risk Management and Cyber Security Committees. From 2011 to 2015, she served on the board of directors for CDM Smith, a billion-dollar, global engineering, construction, and operations firm. Charlene was the first HR executive appointed to CDM Smith’s Board. From April of 2016 to 2022, she served on the advisory council for the Massachusetts Society for the Prevention of Cruelty to Animals (MSPCA)-Angell Memorial Animal Hospital. She was appointed to the MSPCA-Angell Board of Directors in 2022. She is Chair of the Advisory Council and is a member of the Governance and Human Resources and Compensation Committees. In March 2021, she was appointed to the Metro West Advisory Committee for the Massachusetts Audubon Society.

With a proven record as a collaborative HR and business leader, Charlene has a deep understanding of how to build a global human resources organization in response to strategic business goals and organizational change, while enhancing employee experience and helping the bottom line by improving recruitment, talent, and retention strategies. During her tenure as Senior Vice President and Director of Global Human Resources for CDM Smith, firm revenues went from $500M to $1B, employee population grew each year, global offices expanded to 25% of the employee population, and the HR operation doubled in size. In addition, Charlene was responsible for all firm-wide human resources programs, including total rewards, policy development, talent management, performance management, and human resources information systems. She led HR strategy and innovation projects to meet the firm’s growth plans, create efficiencies, streamline processes, and enhance the consistency of HR programs across the organization to help with profitability. Charlene’s accomplishments include successfully leading the company’s HR transitions and managing the resulting cultural change, during both large and small mergers and acquisitions. Charlene also led the creation of a variety of organizational communication, training, and change management programs, as well as executive steering committees associated with strategic HR programs to resolve project issues and make decisions in a timely manner. Charlene also implemented and managed the firm’s Employee Engagement Survey program, resulting in prioritized programs, strategic enhancements, and policy development on a range of HR-related issues. Charlene was part of the task force that created CDM Smith University, a long standing, successful training and development team utilized by both the firm and clients.

Max H. Bazerman is the Jesse Isidor Straus Professor of Business Administration at the Harvard Business School. Max’s research focuses on decision making, negotiation, behavioral insights, and ethics. He is the author or co-author of 15 books (including Inside an Academic Scandal, MIT Press, 2025; Negotiation, The Game Has Changed, Princeton University Press, 2025; and Better, Not Perfect, Harper Business, 2022).

Max’s awards include an honorary doctorate from the University of London (London Business School), the Life Achievement Award from the Aspen Institute, a place on Ethisphere’s 100 Most Influential People in Business Ethics, as well as the Distinguished Scholar Award, the Distinguished Educator Award, and the Organizational Behavior Division’s Life Achievement Award from the Academy of Management.

Max was named “Teacher of the Year” by the Executive Master’s Program of the Kellogg School, where he taught from 1985 to 2000. In 2003, Max received the Everett Mendelsohn Excellence in Mentoring Award from Harvard University’s Graduate School of Arts and Sciences. In 2009, Max won both the Wyss Award for doctoral student mentoring and the Williams Award for teaching excellence at the Harvard Business School. His former doctoral students have accepted positions at leading business schools throughout the United States, including the Kellogg School at Northwestern, the Wharton School at the University of Pennsylvania, the Fuqua School at Duke, the Johnson School at Cornell, Carnegie-Mellon, Stanford, the University of Chicago, Notre Dame, Columbia, and the Harvard Business School.

His professional activities include projects with Abbott, Aetna, Alcar, Alcoa, Allstate, Ameritech, Amgen, Apax Partners, Asian Development Bank, AstraZeneca, AT&T, Aventis, BASF, Bayer, Becton Dickenson, Biogen, Boston Scientific, BP, Bristol-Myers Squibb, Business Week, Celtic Insurance, Chevron, Chicago Tribune, City of Chicago — and the list continues with a bunch of firms that start with the letters “D” through “Z.” Max’s consulting, teaching, and lecturing includes work in 32 countries.

Dale is a retired, former head of the brokerage business at Fidelity. He also served as President of the Retirement Business at John Hancock, head of 401(k) Business at Putnam, MFS, and New England. He was also CEO of a startup technology company called Real Time Interactive Media. He has served as Treasurer on the Board of the Home for Little Wanderers and the Trinity Boston Foundation. He founded the TRUST Foundation, providing young truants in urban disadvantaged areas with mentors and role models.

Dale married his wife, Beverly, 34 years ago, and they are devoted to their Lagotto Romagnolo (truffle dog) puppies, Contessa and Baci. They have proudly raised three other beloved dogs over the decades, each of whom have branches in their honor at Angell Animal Medical Center.

Liza Connelly is the Director of Trust Settlement and Estate Services for Glenmede. In this role, she manages a team of trust and estate professionals whose roles and responsibilities include a range of fiduciary oversight and expertise, and estate and trust administration, including estate settlement, estate tax returns, trust review and terminations, and post-death trust administration matters.

Prior to joining the firm, Liza was the Director of Trust and Estate Services at CIBC. Previously, she was a Wealth and Fiduciary Strategist at Boston Private Bank & Trust Company. Liza began her private wealth career as an associate in the trusts and estates department of Rackemann, Sawyer & Brewster, where she focused on estate planning, estate administration, trust administration, and tax work. Before attending law school, Liza worked at Brown Brothers Harriman in the global custody and financial services industry, and lived in the Grand Duchy of Luxembourg for several of these years.

She received a Bachelor of Arts in English Literature from Miami University in Ohio, a Juris Doctor from Suffolk University, and a Master of Laws in taxation from Boston University. Liza received her Accredited Estate Planner® (AEP®) designation in 2022. Additionally, she is a member of the Boston Estate Planning Council, is a past president of the Trusts & Estates Consortium, serves on the Mass Society for Prevention of Cruelty to Animals (MSPCA)’s Advisory Council, and is a seasonal volunteer for Community Servings, which provides meals to critically ill residents throughout Greater Boston and Massachusetts.

Malcolm Creighton, MD, FACEP, is Chair Emeritus of the Department of Emergency Medicine and Chair Emeritus of Hospital Based Specialties for Lahey Hospital and Medical Center, a member of Beth Israel Lahey Health. Lahey’s Emergency Department (ED) is a Level I Trauma center that sees more than 60,000 patients a year. He is currently Senior Clinical Strategist for Huddy Health Care, a national leader in ED design and operations. His passion is for architecture that supports the workflows and caring in all EDs.

“Mac” has had the privilege of being an emergency physician at Lahey since 1987. He is a graduate of Dartmouth Medical School and the Emergency Medicine Residency at Penn State Milton S. Hershey Medical Center. Mac lives in Carlisle, MA, with his wife, Jeannette, and several rescued animals.

Elissa is a Senior Partner at the law firm of Mintz, where she is a member of the Policy Committee, the firm’s governing body. She also chairs the firm’s Government Law Practice section. Elissa is the Chair of the MJW Charitable Foundation, Inc., and an active member of Senator Ed Markey and Senator Elizabeth Warren’s Federal Judicial Selection Committee and United States Attorney Selection Committee, the Massachusetts Bar Association’s Nominating Committee and Law Review, and the New England Legal Foundation. Elissa previously served as: the Chair of the Commonwealth’s Animal Cruelty Task Force; a trustee of the board of Bridgewater State University; a board member of former Governor Charlie Baker and former Lt. Governor Karyn Polito’s Transition Teams and Inaugural Committees; a member of former Mayor Marty Walsh’s Transition and Inaugural Committees; a member of the City of Boston Ethics Committee; and a member of the Commonwealth’s Public Integrity and Ethics Task Force. Elissa resides with her husband, Tom, their dog, Blake, and their three cats, Patience, Stewie, and Hemingway.

Ernie has been the chief executive officer of TJX since January 2016, a director since October 2015, and president since January 2011. He served as senior vice president, group president from 2008 to 2011, with responsibilities for Home Goods, Marmaxx, and TJX Canada. From 2004 to 2008, Ernie was president of Marmaxx. From 1989 to 2004, Ernie held various merchandising and leadership roles within TJX.

He and his wife, Kathleen, live in Framingham, MA, and oversee the Herrman Family Charitable Foundation.

Ms. Jamieson served as a senior executive at Fidelity Investments for more than 25 years, with experience across marketing, product development, and corporate communications in the retail financial service, institutional retirement, benefits outsourcing, and institutional asset management businesses.

Ms. Jamieson joined Fidelity in 1981 and, in 1989, was named Executive Vice President for Retail Marketing where she oversaw the Fidelity retail mutual fund and retirement product lines. From 1993 to 1997, Ms. Jamieson served as Senior Vice President of Corporate Communications, serving as chief spokesperson for the company. Subsequently, Ms. Jamieson served as Executive Vice President of Marketing for the Fidelity Employer Services Company. In this role, she had marketing responsibility for the 401k/benefits outsourcing business and for product development with a focus on web based platforms. Ms. Jamieson also served as Executive Vice President of Marketing for Fidelity’s institutional asset management business.

Ms. Jamieson received a Bachelor of Arts in English from Lehigh University in 1975, where she was elected to Phi Beta Kappa. She received a Master of Science in Communications from Boston University in 1976.

Her previous board experience includes Lehigh University, where she served as co-chair, and as a member of the advisory board at the Museum of Fine Arts, Boston. She currently serves on the board of trustees at Lincoln School in Providence, RI, after having previously served as chair, as well as at the Dana-Farber Cancer Institute and the Huntington Theater.

Naomi Lenane is Senior Vice President of Information Services and Chief Information Officer at Dana-Farber Cancer Institute. She is a results-driven leader with demonstrated success in strategic technology planning and execution who promotes business collaboration and drives customer focus while optimizing system performance with high-performing, cross-functional teams in a highly matrixed environment. She is recognized for the ability to take a business-oriented approach to directing tech projects from inception to execution, strategically align resources, and build capabilities to support highly diverse business needs and objectives. She is responsible for all software and infrastructure supporting the Dana-Farber Cancer Institute clinical and business operations, including care delivery, business and administrative functions, and philanthropy. Prior to her role as CIO, she held multiple roles at Dana-Farber, including the IS leader for the Epic Health Record implementation and the opening of the Yawkey Center for Cancer Care. She is an active member of industry organizations, including SIM Boston, where she serves as co-chair for the SIM Women group, and CHIME. She is especially interested in STEM education for young girls and all children in underserved communities, and the increase of women in technology leadership positions.

Neal Litvack is President and CEO of the MSPCA-Angell. He joined the organization in April, 2020.

Prior to joining the MSPCA-Angell, Neal served as Chief Development Officer and then Chief Marketing Officer for the American National Red Cross in Washington, D.C. From 2003 to 2009, Neal was Chief Operating Officer and a member of the History and Social Sciences faculty at Milton Academy.  From 1986 to 1997, and again from 2000 to 2003, Neal worked for Fidelity Investments, where he was President of Marketing for the Personal Investments Division. Between 1997 and 2000, Neal was Executive Vice President of Marketing at Nvest, LP (now Natixis), an investment holding company. In addition, he has held positions with Bain & Company, HBO, and General Foods Corp (now part of Kraft-Heinz).

Neal received a Bachelor of Arts in Economics and Psychology from Vassar College and an MBA from Harvard Business School. Neal is currently Vice Chair-elect of the Board of Directors for PetSmart Charities, where he also serves as Chair of the Governance Committee.  He is a former board member of the Animal Rescue League of Boston (Vice Chair), Buddy Dog Humane Society, AMR Research (now a division of Gartner, Inc.), and Dedham Country Day School (Chair). Neal resides in Weston, MA.

Traci Logan is an accomplished executive with over 25 years of transformative leadership in higher education and healthcare. Currently serving as Executive Vice President, COO, CFO, and Treasurer at the New England College of Optometry, Traci has spearheaded their financial and operational renaissance over the last decade, increasing net operating income from 5% to over 16%, tripling the endowment, and guiding a 25% increase in revenue per patient visit through operational improvements as opposed to price increases. Her strategic financial stewardship and operational excellence have earned her industry accolades, including CFO of the Year from the Boston Business Journal and recognition among the Most Influential Women in Optometry.

In her previous role as CIO and COO at Bentley University, Traci transformed the institution into a technology-enhanced campus, overseeing the construction of five state-of-the-art academic facilities fusing IT and business practice, and championing digital transformation strategies that earned Bentley top national rankings as a technology leader within higher education. Her innovative work in resource optimization and sustainability drove substantial cost savings and positioned Bentley as an environmentally responsible leader.

Traci’s contributions are further supported by her academic research and published work, including articles on privacy, ethics, and digital strategy, featured in the Boston Globe and other outlets. Her research in online privacy practices in higher education and enterprise system adoption within large organizations reflects her commitment to advancing IT innovation, adaptation, and application.

As a dedicated board member for the MSPCA-Angell and previously the Cambridge Health Alliance, Traci brings extensive understanding of governance and strategic planning to support mission-driven organizations. Her participation on boards focuses on comprehensive financial oversight, HR and compensation, risk management, and investment strategies, complementing her hands-on leadership in areas including finance, IT, HR, marketing, development, clinical operations, and facilities planning. Known for her practical and people-focused approach, she is an adaptable leader who excels at creating high-performing teams and fostering collaboration in results-driven environments. Her depth in strategic planning, finance and financial modeling, and operational oversight — combined with her boardroom acumen — positions her as a strong leader in both mission-driven and growth-focused organizations.

She holds a Master’s degree in Accounting from the University of Massachusetts and is a graduate of Harvard Business School’s Leading Change and Organizational Renewal program for executives. She resides in Newton, MA.

Tom Lough is the Deputy General Counsel at Berkshire Partners, a Boston-based investment firm. Tom focuses most of his time on Berkshire Partners’ private equity business, which, since its inception, has made more than 150 private equity investments in well-positioned, growing companies across a number of industries, including technology and communications, consumer, health care, and services and industrials.

Prior to joining Berkshire Partners in 2010, Tom worked in the corporate department at Weil, Gotshal & Manges LLP. Tom received a B.A. in Accounting from Le Moyne College and a J.D. from Syracuse University College of Law.

Tom lives in North Andover, MA, with his wife, Amanda. Tom and Amanda have a daughter, Kylie, who currently attends Boston University. Tom, Amanda, and Kylie have been involved with the MSPCA at Nevins Farm for many years, including as volunteers, participating in the Nevins’ Buy a Bale program and adopting the family’s two cats in 2012 – a brother and sister pair named Rondo and Yoki. In addition to Rondo and Yoki, Tom and Amanda have inherited responsibility for Kylie’s Russian tortoise named Surfer since Kylie has gone off to college and, until recently, Tom’s life revolved around their “second child,” a golden retriever named Moose. Tom and Amanda visit Moose at least once a week at Hillside Acre Animal Cemetery at Nevins Farm.

Judy is the Vice President and General Counsel of Bentley University in Waltham, MA. Prior to joining Bentley she was a partner at Palmer & Dodge (subsequently Edwards Angell Palmer) focusing on higher education, employment law, and litigation. Judy is also on the Board of Directors of St. Francis House, a homeless shelter in Boston, and is a Trustee Emeritus of the Boys & Girls Clubs of Boston, where she was Secretary of the Board for 12 years. Judy lives in Belmont, MA, with her husband, Steve Kidder. They have three human children, three grandchildren, and one canine child, a Westie named Sadie.

Betsy’s 40-year professional career focused on marketing and communications in corporations, agencies and non-profits, including MFS Investment Management, Bank of America, Fidelity Investments, Burson-Marsteller Public Relations, and Edelman Public Relations. She also taught marketing communications at the undergraduate and graduate levels at Kent State University.

Her expertise includes research and strategy, corporate and product positioning, brand management, advertising, sponsorship, community relations, and crisis management. Following retirement, from 2016 to 2023, she served as corporate sponsorship director — a volunteer role — for the Master Amateur Retriever Club, an AKC organization devoted to the training and handling of working retrievers. She developed partnerships with companies including Nestle-Purina, Avery Sporting Dog, Garmin, and Dogtra, who have supported the club’s annual national events with six-figure cash and in-kind contributions. Her other previous volunteer roles include governing trustee for the Dana Farber Cancer Institute and board member for the Cotuit Center for the Arts. She also served on the advisory board of Brodeur Communications.

Betsy’s family includes three yellow labs, whom her husband, Rob, has trained and competed nationally. One of their retrievers is in the AKC Retriever Hall of Fame.

With over two decades of experience in the financial services industry, Karen is currently Managing Director at Wilmington Trust, the Private Bank of M&T Bank. Karen began her career in Fleet Boston’s Private Client Group, spent 10 years as a Private Client Manager at US Trust, Bank of America’s Private Bank, and was most recently the Head of Private Lending at Boston Private. A commercially trained lender, Karen has extensive background in client management and providing creative, customized lending strategies. During her tenure at Bank of America, Karen was the Ally Ambassador for Bank of America’s Boston Pride affinity group, as well as an 18-year liaison for corporate volunteers to Pine Street Inn in Boston. She has brought that same commitment and energy to volunteerism at Wilmington Trust. Karen is a graduate of Phillips Academy Andover and Connecticut College, where she earned a B.A. in Economics and German.

Of all her passions, her favorite is the MSPCA-Angell, and she has been on the Advisory Council since 2012 and a Director since 2019. One of the first generation campers at Nevins Farm Camp, Karen has been committed to animal rights and care from an early age. She is currently teaching her two young children to be the next generation of animal activists. She lives in Lexington, MA, with her husband, kids, and their 5-lb, MSPCA-rescue toy Maltese, Summer, and feisty leopard gecko, Dobby. She teaches yoga on the side and is currently looking for more pets to add to the family!

Keith is a graduate of Cornell University, College of Veterinary Medicine. After completing his internship and residency, Keith served as a doctor on the Internal Medicine staff at Angell and as a clinical assistant professor of medicine at Tufts School of Veterinary Medicine. Keith is nationally recognized for his skill in endoscopic techniques, and he has been a pioneer in veterinary thoracoscopy and laparoscopy.

Keith was the founder and served as CEO of the Veterinary Specialty Hospital of San Diego. He went on to establish a network of urgent care veterinary facilities in Hong Kong. Both were sold to private equity groups. Until recently, Keith was the chief medical officer of Ethos Veterinary Health, a nationwide group that w sold to the Mars Corporation.

Keith has served on a number of non-profit boards, including as chair for FACE (Foundation for Animal Care and Education) and the Comparative Gastroenterology Society. He was a member of the Board of Regents of the American College of Veterinary Internal Medicine and has served on its examination and credential committees.

Keith resides in San Diego, CA.

Glenn retired in September 2025 from his role as president at Allstate Insurance.

Glenn has more than 30 years of insurance industry experience. Before joining Allstate, Glenn was executive vice president and chief claims officer for commercial insurance at Liberty Mutual.  Prior to that, Glenn was chief claims officer for The Hartford Life Insurance Company.

In 2020, Glenn and his wife, Nancy, founded the non-profit KodiakCare. The organization, named after their beloved Bernese Mountain dog, provides financial assistance to families struggling to meet expenses for veterinary care. As head of the foundation, Glenn has established a strong partnership with the MSPCA-Angell.

For many years, Glenn was also on the Board of Sit Stay Read, a Chicago non-profit that helps lower income students with their reading skills using trained dogs in the classroom.

Glenn resides in Western Massachusetts and Florida.

Prior to her recent retirement, Ellen served as executive vice president in the Office of the Chief Executive at UnitedHealth Group, focusing on strategic enterprise initiatives. Previously, Wilson served as executive vice president and chief human resources officer at UnitedHealth Group, where she oversaw all aspects of human resources from June 2013 until November 2019.

Before joining UnitedHealth Group, Wilson served for 17 years at Fidelity Investments, concluding her tenure there as head of Human Resources. She earned a Bachelor of Science in Business Administration from Bryant University and a Master in Business Administration from Babson College. She currently serves as President of the Board of the Walker Art Center and Chairperson of the Board of Bryant University, and she is an Emeriti trustee of the Boston Ballet.