Late Cancellations/No Shows
Appointments at Angell and Angell West are in high demand. In order to address the needs of all of our patients, Angell has a late cancelation/no show policy to help us ensure we have ample time to fill any vacant appointment slots. If you fail to show for your appointment, or cancel with less than 24 hours’ notice, you will be charged a fee of $50. If you cannot make it to your pet’s appointment, we ask that you please let us know as soon as possible so that we may cancel your appointment and offer that time to another patient in need. We understand life can be unexpected and encourage you to speak with us as soon as possible if you have extenuating circumstances.
Patient Visiting
The medical teams at Angell Animal Medical Center and Angell-West empathize with how difficult it can be for your family when your pet requires hospitalization. Many clients understandably wish to visit during their pet’s stay and we’re more than happy to facilitate this when possible. Please note our visiting guidelines for each hospital below:
Angell Boston: Visiting at our Boston location will be available daily in most cases. You may walk-in for visiting between 5:30pm and 6:30pm daily. Visits take place in the inpatient wards. To accommodate everyone, we ask that visits are limited to 2 people for 30 minutes or less. We are not able to provide visiting on holidays. To confirm visiting availability, check with your care team or call (617) 522-7282. Please note, the availability and timing available to visit your pet is subject to change depending on their treatment needs. Visiting is never an option for pets in our I-131 program or those staying in our isolation wards due to the nature of their treatment.
Angell West: Visiting may be possible when it is medically advisable and the schedule allows. If your pet’s condition is critical or if they are in the midst of a long term hospitalization, please check with your doctor to see if visiting is an option for you. Unfortunately, at this time, we are not able provide visiting for our more stable patients at West but updates are always available throughout your pet’s care. Please note that visiting is never an option for pets in our isolation wards due to the nature of their treatment.
Underage Visitors: Children of all ages are allowed to visit their hospitalized family pets when accompanied by an adult. However, please consider that this is a working emergency unit. At times there will be sights and sounds that may be upsetting or scary to children. If you do bring a child with you, we ask that you keep the following in mind:
- In most cases we must keep visits to 2 visitors at a time due to space constraints.
- You must keep your children calm and by your side. Running and loud noises can be stressful for the patients, disruptive of treatments, and hazardous for your child.
- Your children may only visit your pet, they should not interact with other in-patients. Please ensure they are keeping their hands out of other cages and away from other animals to avoid being scratched or bitten.
- Some hospitalized patients may have infectious diseases. Although the risk to humans is small, everyone should avoid touching surfaces and other animals. Gloves and hand sanitizer will be made available if you would like.
Client/Patient Belongings
It is MSPCA-Angell policy that personal items from home CANNOT remain with pets during their time in hospital. Though Angell recognizes that familiar items from home can be comforting for hospitalized pets, this policy exists to ensure that we are providing appropriate care to our patients. Keeping our areas free of client and patient belongings is an important step in allowing the hospital to maintain its infection control standards. Beyond that, we accommodate a large number of patients and the maintenance of personal items can quickly pull too many resources away from direct patient care.
If you do leave an item with your pet, please note that it will not be returned. We will keep the item with your pet as best we can, but thereafter it will be donated for general use or discarded as appropriate. Exceptions to this rule is made for food, medication, e-collars, and medically necessary harnesses. If your pet is brought back to the hospital wards in their carrier, please make sure that you do not leave the building before getting it back. Angell cannot store your carrier during your pet’s hospitalization.
Photography / Marketing
As part of Angell’s ongoing marketing and public relations efforts, photographs are routinely taken at the MSPCA-Angell to raise awareness of our mission. These photos may be used online or in print and may include your pet.
