Late Cancellations/No Shows
Like so many veterinary facilities, appointments at Angell and Angell West are booking out further and our emergency rooms are being overwhelmed. In order to address this ongoing problem, Angell has been forced to take steps to better maximize our veterinarians’ time. Because we need to make sure that we have ample time to fill any vacant appointment slots, Angell will charge our clients a fee of $50 if they fail to show for their appointment or cancel within 24 hours of their scheduled appointment time. If you cannot make it to your pet’s appointment, we ask that you please let us know as soon as possible so that we have time to give your slot to another client/patient in need.
The medical teams at Angell Animal Medical Center and Angell-West empathize with how difficult it can be for your family when your pet requires hospitalization. Many clients understandably wish to visit during their pet’s stay. Under our current guidelines, visiting may be possible when it is medically advisable and the schedule allows. If your pet’s condition is critical or if they are in the midst of a long term hospitalization, please check with your doctor to see if visiting is an option for you. Unfortunately, at this time, we are not able provide visiting for our more stable patients but updates are always available throughout your pet’s care. Please note that visiting is never an option for pets in our I-131 program or those staying in our isolation wards due to the nature of their treatment.
If it is deemed that a visit with your pet can be managed, you may be curious as to whether or not children are permitted in our hospital wards. The answer is yes, children of all ages are allowed to visit their hospitalized family pets when accompanied by an adult. However, please consider that this is a working emergency unit. At times there may be sights and sounds that can be scary to children. If you do bring a child with you, we ask that you keep the following in mind:
- Please keep your children with you. Running and loud noises can be stressful for the patients, disruptive of treatments, and hazardous for your child.
- Your children should visit just your pet. Please do not visit with other in-patients. Please make sure that they are keeping their hands out of other cages and away from other animals to avoid being scratched or bitten.
- Some hospitalized patients may have infectious diseases. Although the risk to humans is small, everyone should avoid touching surfaces and other animals. Gloves and hand sanitizer will be made available if you would like.
Angell no longer requires that masks be worn everywhere in our facility. While masks are not required, we do still recommend that masks be worn by any client that enters an exam room (or any other space where they cannot socially distance). If you do not have a mask with you but would like to wear one, we would be happy to provide you with one during your visit.
If you or someone in your household is currently COVID+, please know that we can still treat your pet. If possible, we ask that you have an asymptomatic, COVID negative proxy deliver your pet to us. We can conduct the whole visit with you over the phone and return the pet to your proxy. If you cannot have a proxy deliver, then simply call ahead and our Communication staff can make sure that appropriate steps are taken to meet with you outside of our facility to collect your pet and conduct your visit by telephone. We appreciate your continued efforts to keep our staff safe, healthy, and available to treat all of our patients.
It is MSPCA-Angell policy that personal items from home CANNOT remain with pets during their time in hospital. Though the team at Angell certainly recognizes that familiar items from home can be comforting for hospitalized pets, this policy exists to ensure that we are providing appropriate care to our patients. Keeping our areas free of client and patient belongings is an important step in allowing the hospital to maintain its infection control standards. Beyond that, prohibiting client belongings from the wards allows staff to prioritize resources towards patient care. Considering the number of patients that we accommodate, management and maintenance of personal items can be burdensome to staff members that need to have their energies focused caring for our patients. This step allows them to do just that.
If you do leave an item with your pet, please note that it will not be returned. We will keep the item with your pet as best we can, but thereafter it will be donated for general use or discarded as appropriate. Exceptions to this rule can be made for food, medication, e-collars and medically necessary harnesses. If your pet is brought back to the hospital wards in their carrier, please make sure that you do not leave the building before getting it back. Angell CANNOT store pet carriers.
Photography / Marketing
As part of Angell’s ongoing marketing and public relations efforts, photographs are routinely taken at the MSPCA-Angell to raise awareness of our mission. These photos may be used online or in print and may include your pet.