Thank you for choosing Angell Animal Medical Center for your pet’s care. We at Angell know that financing care for your pet can be an unexpected burden. We hope that this reference sheet, which outlines some general guidelines of our financial policies, will help to answer any questions you may have about providing payment for care.
If at any time during your pet’s stay, you find that you have questions, concerns, or specific needs that you would like addressed regarding payments, please don’t hesitate to present them to your doctor or the staff in the Admitting Office.
Angell is a specialty referral hospital and we’re open 24 hours a day, 365 days a year. While the costs associated with around the clock specialty care may be higher than those you are used to at your local, general practice, we are committed to always trying to provide practical payment options. The staff in our Admissions Office and the doctor overseeing your case will be available to discuss those payment options at any time.
The Admissions Process: What to Expect When You Arrive
When you arrive at Angell, a doctor will give your pet a full examination and recommend a diagnostic and treatment plan. The fee for this exam is $215. Clients expressing financial concern regarding that fee can choose to defer payment and be billed for the exam for payment at a later date. It should be noted though that elective or diagnostic services cannot be billed. If you choose to add any tests, treatments, or medications to that fee, the entire amount will be due at the time of your visit. Please know that Angell is committed to treating pet owners expressing the inability to pay for services in a professional, consistent, and compassionate manner.
If the treatment plan for your pet includes hospitalization, you will receive an estimate of what the costs will likely be to implement the plan. If you approve the estimate, then you will be asked to leave a prepayment based on that estimate. The balance (the difference between deposit and visit total) will be due at the end of hospitalization. If, for some reason, it is looking like the balance is going to exceed the original estimate, we will make every effort to inform you of any additional charges before they are incurred.
Angell’s Accepted Payment Methods
Angell Animal Medical Center accepts cash, all major credit cards (including American Express), and checks (from established clients for amounts less than $1000) as payment for services. We also accept CareCredit.® Angell accepts online payment on our secure payment page.
What is CareCredit?
CareCredit® is a line of credit extended by Synchrony Financial that is reserved for healthcare expenses (including veterinary care). Qualification for CareCredit® (and the amount that will be approved) is determined by Synchrony Financial depending on your credit rating. There is no interest charged on CareCredit®, provided your balance is paid in full within the given promotional period (usually 6 months or 12 months, depending on your balance).
The Admissions Office staff will be happy to provide you with an application, if you wish to apply. Or, if you choose to apply on your own, you can visit www.carecredit.com or call (800) 677-0718. For further details on financing options (including healthcare financing rates), please review the Credit Card Account Agreement found in the application.
Enrolling in pet insurance before a veterinary diagnosis can provide coverage for your pet’s future healthcare needs. Pet insurance from Trupanion can cover 90% of veterinary costs with no limits on payout. Terms and conditions may apply. Please call 855-270-6576 or visit trupanion.com for more information.
It is the responsibility of the client to complete insurance forms and correspond with their insurance company. We are happy to send you copies of medical records and invoices should you need them to submit a claim. Please contact our Medical Records department with your information, your pet’s name and the date(s) for which you require records.
Medical Records Department
350 South Huntington Avenue
Boston, MA 02130
Tel. 617-522-7282 ext. 5202
Angell offers discounts for the following:
- Active military personnel
- Certified service dogs (Police K9s or certified/documented assistance animals)
- Staff of veterinary referral hospitals
If you think you may be eligible for a discount, please provide appropriate supporting documents to an Angell Admissions officer.
Angell is a unique specialty referral hospital in that we subsidize over one million dollars in pet care costs each year through donated funds like our MSPCA-Angell Pet Care Assistance Fund. This fund supports medical care at Angell for: sick or injured animals whose owners have limited financial resources; abused or neglected animals connected with our Law Enforcement efforts; and homeless animals in our adoption centers.
If you intend to apply for financial assistance, please note the following:
- In order to serve as many clients and animals as possible, qualified clients may access the full benefit of our Financial Assistance program only once. If the costs for your visit result in your receiving less than the maximum benefit, you will be allowed to apply the difference to future visits. (Please note though that you may be required to apply again to confirm future eligibility.)
- In addition to meeting the economic requirements for Financial Assistance, your pet’s prognosis may impact whether or not your application is approved.
Applying for Financial Assistance
To apply for Financial Assistance, please ask for an application, fill it out and return it to us along with copies of the following:
- Most recent US Income Tax Return, or
- 3 consecutive pay stubs, or
- Most recent W-2 form
Financial assistance is awarded based on pre-determined income guidelines. We do take the number of dependents into consideration, but only when a US Income Tax Return is provided as a supporting document. If pay stubs or W-2 are submitted for consideration, those documents only represent you as an individual and therefore we do not factor in any dependents you may have into your eligibility.
You can submit your application and documentation to us in the following ways:
- Email to: firstname.lastname@example.org (PREFERRED)
- Personally bring the information to our Admitting Office
- Fax information to 617-522-1682
- Mail to:
Angell Animal Medical Center
350 S. Huntington Ave.
Boston, MA 02130-4884
Attn: Admitting Office
If you have any questions, please feel free to contact our Admitting Office at 617-541-5028.