MSPCA-Angell Headquarters

350 South Huntington Avenue, Boston, MA 02130
(617) 522-7400
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Angell Animal Medical Centers – Boston

350 South Huntington Avenue, Boston, MA 02130
(617) 522-7282
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Angell West

293 Second Avenue, Waltham, MA 02451
(781) 902-8400
For on-site assistance (check-ins and pick-ups):
(339) 970-0790
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Angell at Nashoba – Low-Cost Wellness Care

100 Littleton Road, Westford, MA 01886
(978) 577-5992
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Animal Care and Adoption Centers – Boston

350 South Huntington Avenue, Boston, MA 02130
(617) 522-5055
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Animal Care and Adoption Centers – Cape Cod

1577 Falmouth Road, Centerville, MA 02632
(508) 775-0940
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Animal Care and Adoption Centers – Nevins Farm

400 Broadway, Methuen, MA 01844
(978) 687-7453
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Meet the Behavior Team

Terri Bright, Ph.D., BCBA-D, CAAB

Dr. Terri Bright earned her Master’s of Science and Doctoral degrees at Simmons College in Applied Behavior Analysis (ABA) with an animal specialty, and she is a Board-Certified Behavior Analyst (BCBA-D). She is a mentor for future BCBAs, teaches Behavior Analysis at Northeastern University, and lectures nationally on the subject of Applied Animal Behavior Analysis. She is the past President of the Applied Animal Behavior Special Interest Group in the Association of Applied Behavior Analysis International (ABAI), and her dissertation research entailed developing in dog behavior assessment and analysis tool that will help to standardize how dog trainers evaluate why problem behaviors happen.

Dr. Bright has been training dogs as a hobby and professionally for many years and previously had a private animal behavior practice for nine years that addressed all manner of behavior issues. Her own dogs, all Bull Terriers, have competed in Obedience, Agility and/or conformation, with great results. Her dog Fanny was the top Agility Bull Terrier in the U.S. in 2006 and 2007. Her rescued dog, Pepper, helped to teach Terri how to train and manage human- and dog-aggressive dogs, and Radio was a breed champion and the subject of Terri’s research on stimulus equivalence (matching-to-sample training) that garnered her a Marian Breland Bailey (MBB) Award from the Association of Applied Behavior Analysis International (ABAI). Terri won another MBB Award from ABAI for her research on the use of errorless teaching to train a Shelter dog to sit at the sound of a bell (“Pavlov’s Shelter”) when she was not in the dog’s sight. She uses evidence-based methods of training.

Terri launched the Training Department at the MSPCA-Boston location in 2007 and, with a phalanx of crackerjack training instructors, has grown the program to over 30 classes a week. She and her team have also expanded their training program to Angell West in Waltham. She helped to evaluate homeless dogs surrendered at the MSPCA for proper placement for more than thirteen years, and designed training and enrichment programs for dogs at the MSPCA. She also designed and implemented curriculum and teaching for staff and volunteers in the Safewalk™ program, which she created in 2009. Safewalk™ is currently being implemented in other sheltering facilities with Dr. Bright’s consultative assistance.

Dr. Bright is also the founding editor of a new open-source animal behavior publication, called the Journal of Applied Behavior Analysis in Animal Training (

Jocelyn Strassel, CVT, MS, Regional Behavior Coordinator

Jocelyn earned her BA from Connecticut College in 1997 where she studied environmental science and zoology. She spent several years working as a veterinary technician before joining the Angell team in 2001. She earned her veterinary technician certification in 2004 and worked in many areas of the hospital including Critical Care/Emergency and Specialty Services.  Most recently, she spent several years as the full time manager of the specialty technicians as she attended grad school part time. Additionally she has been working in the behavior department assisting in behavior consults part time since 2013. In the fall of 2015, Jocelyn graduated from the American College of Applied Science with her Master’s degree in Companion Animal Behavior Analysis and Counseling. In February of 2016, Jocelyn joined the MSPCA/Angell behavior team full time and is currently seeing behavior consults, teaching obedience classes, and assisting with behavior problems in shelter animals. In addition to her formal education and training, Jocelyn has learned a lot from her everyday hands on work with her own dog-reactive dog, Sugar.

Michalla Bishop, CPDT-KA, Training Coordinator

Michalla began her career with the MSPCA as a volunteer at the Boston Adoption Center. She mentored under Dr. Bright through the Animal Behavior College program and then joined the team full-time in 2010. Michalla coordinates our robust schedule of group training classes in Jamaica Plain and teaches a raft of classes including Puppy Play n’ Learn, Obedience, Agility, and Nosework. The real star of her classes is her beloved companion “Esme the Training Dog” who has developed a large and devoted following of students. Michalla and Esme shared a fun and thrilling Agility career. After Esme suffered a knee injury, they switched gears to the lower-impact sport of Nosework, where they are currently working on Esme’s Excellent-level title.

Susan Conway, CPDT-KA, Behavior Operations Manager

Susan joined the Behavior team at MSPCA-Angell in 2013 and has since earned the Certified Professional Dog Trainer – Knowledge Assessed (CPDT-KA) certification as well as completed a graduate certificate in Applied Behavior Analysis. Susan assists Dr. Bright in her behavior consults, coordinates training classes, and helps to keep the office running smoothly. She earned her Bachelors of Science from Boston University in 1993, where she studied mass communication and psychology. She spent almost a decade working in marketing at Dunkin’ Brands, and received a Masters degree from Emerson College in Integrated Marketing Communication. After switching gears and earning a certificate in Professional Photography at CDIA/BU in 2006, Susan spent several years working as a wedding and portrait photographer, and also began to volunteer at her local shelter photographing the dogs there who were awaiting new homes. This experience led Susan to further explore animal behavior, and she earned a certificate in Canine Behavior and Training from Mount Ida College in 2013. Susan and her husband currently share their home with two Boston Terriers and a Chihuahua mix.

Zipora Allen, Behavior Assistant

Zipora earned her B.A. in English at Lewis and Clark College in Portland, OR. She has worked in the non-profit sector at AIDS Action Committee of Massachusetts, The Jane Goodall Institute, South Africa Partners and the Nelson Mandela Children’s Fund. She has been volunteering in animal shelters and on organic farms since she was a teenager and was a dog-walker in Boston’s South End. She became interested in animal behavior while volunteering with monkeys at the Israeli Primate Sanctuary in Tel Aviv. Before joining the MSPCA-Angell Behavior Team in July 2021, Zipora worked in the preschool at the JCC of Greater Boston and ran her own dog-walking and pet-sitting business.

2023 Giving Day