Angell Pharmacy Shipping Terms & Conditions
Geographic Areas Served
The Angell Pharmacy can only ship to addresses within the state of Massachusetts.
Shipping Address
The shipping address entered on our online payment form is the address your order will ship to. All orders paid outside of the online form will ship to the default address on file in your pet’s medical record. Please take a moment to update your pet’s record now and anytime your address changes, to ensure that your correct mailing address is on file and set as the preferred address in our medical records system.
Providing Payment
Our preferred method of accepting payment is via our secure online payment portal. If needed, you may call us to provide payment over the phone, but please note that there may be a hold time associated with phone payments, while we secure a qualified employee to process your payment for you. If you do not receive an email confirmation after payment, please call us. This means your payment may not have been successful and your order will not be processed.
Refrigerated Orders
Items requiring refrigeration will only be shipped via overnight service in an insulated envelope with an ice pack. This requirement is not optional, and is intended to best support the proper handling of sensitive medications during shipment, to ensure they arrive to you at the proper temperature and will be effective for your pet.
Lost or Damaged Packages
As with any package being mailed, loss or damage is a possibility. Please understand that this risk is assumed when choosing to take advantage of shipping services. Because this service is provided by a third party (UPS), Angell cannot assume liability for packages that are lost (never delivered) or which arrive to you damaged.
In the rare case that a package is lost or damaged, Angell will submit a claim to UPS for the first $100 in value. Any amount over $100 is the client’s responsibility and any associated replacement orders will also be the client’s full responsibility. Angell will not replace lost or damaged packages.
Non-Urgent Ground Orders
Shipped via UPS Ground
$13.00
Payment cutoff 8 pm to ship out the next business day
Arrives in 2-3 business days (transit times may vary and is not a guarantee)
Urgent Overnight Orders
Shipped via UPS Overnight (Next Day Air)
$40.00
Payment cutoff 3 pm Monday-Thursday† to ship out same day and arrive the next day
† Overnight mail is a weekday service. Orders shipped on a Friday will not arrive the next day, but rather on Monday. Saturday delivery may be requested, but requires an additional fee.
Bulk Orders
Items that are too large for our standard shipping envelope
Shipped via UPS Ground
$18.00
Payment cutoff 8 pm to ship out the next business day*
Arrives in 2-3 business days (transit times may vary and is not a guarantee)