Description:
This is an opportunity for people who are excited to engage with clients in person and via phone! Clinic Concierge volunteers on a check-in or check-out shift should have attention to detail, remain calm in a busy environment, be highly proficient with computers, have the ability to learn new software, be adaptable to the changing needs of the adoption center clinic, and be excited to be a friendly and professional representative of the MSPCA and our programs. Volunteers should additionally be comfortable handling crated animals.
Responsibilities:
- Assisting with check-in or check-out of clinic animals in a streamlined and efficient manner.
- Answering phones, making calls, and checking voicemails.
- Carrying crated cats to and from the clinic.
- Reading a script of post-surgery care instructions to clients.
- Collaborating with staff members to accurately represent our programs.
Qualities/Skills:
- Excellent customer service skills, both in-person and on the phone.
- Proficiency in using a computer without assistance, and learning new programs. All volunteers digitally log hours and use an online scheduling function. Clinic Concierges perform additional tasks on a computer as a core part of their role.
- Experience with Excel and Google Drive/Sheets.
- Empathetic, non-judgmental approach.
- The ability to work well both independently and with other volunteers and staff. Check-in shifts require a high degree of independent capability after a short training period.
- Being bilingual in English and Spanish is a plus!
- Capability to carry cats up to 20lbs in carriers to and from the clinic.
- Being prompt! Check-in especially is time sensitive, and begins at 7am.
- Experience checking in animals at a veterinary clinic or humans for medical visits highly preferred.
Requirements:
- Attendance at a virtual orientation
- On-the-job training
Time Commitment:
- A weekly shift on a set day and time. Check-in is 7am-8am, and check-out is 2pm-4pm.
- Minimum of 6 consecutive months.
- Shift currently available for applicants is Saturday 2pm-4pm. Please ensure this matches your availability.
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