Description:
This is an opportunity for people who are excited to engage with the public in the name of helping animals. Shelter Concierge volunteers should have an attention to detail, strong customer service skills, be adaptable to the changing needs of the adoption center, and be excited to be a representative of the MSPCA and our programs. In addition, they should have previous experience with answering phones and using email on a desktop computer or laptop.
Responsibilities:
- Answering live phone calls and checking voicemails
- Writing down messages for staff
- Responding to adoption center email inquiries
- Collaborating with staff members to represent our programs and provide information to clients on a variety of topics
Qualities/Skills:
- Good customer service skills
- Excellent written and verbal communication skills
- Highly legible handwriting
- Proficiency with using email and the internet on a desktop computer without assistance, and with learning new programs. All volunteers digitally log hours and use an online schedule function. Shelter Concierge volunteers perform additional tasks on a computer as a core part of their role.
- This role is not suited to those who primarily access the internet using their phone and/or an ipad, without recent experience in an office environment using multiple programs on a desktop or laptop.
- Empathetic, non-judgmental approach
- Ability to work well both independently and with others. This role requires a high degree of independence.
- Being bilingual in English and Spanish is a plus!
- Experience answering phones in a professional setting is a plus!
Requirements:
- Attendance of a video orientation with Volunteer Coordinator
- Mentor training with staff or a volunteer at the adoption center.
Time Commitment:
- A weekly 3-4 hour shift on a set day and time
- Shifts currently accepting applications are Monday 1pm-4pm, Thursday 7am-10am, Saturday 7am-10am, Saturday 10am-1pm, Saturday 1pm-4pm, Sunday 10am-1pm, and Sunday 1pm-4pm. Please ensure one of these shift matches your availability before applying.
- Minimum of 4 consecutive months; longer commitments welcome!
Click here to apply
